OCR health
Shows the health of bill scanning: how many scans ran and whether the bill reader is working.
Why and when you use it
When bills keep getting stuck, you need to know whether the problem is your photos or the reader itself. OCR health (OCR means reading text from images) shows how many scans ran and whether the reader is working. Owners and admins check it when Photo Invoice seems slow or unreliable, and before telling staff to switch to manual entry.
Before you start
- Photo Invoice in use for a while, so there are scans to show
- Owner or admin access is helpful
Step by step
- Open OCR healthIn the left sidebar, under Stockivio ERP, open OCR health.
- Check whether the reader is workingLook at the status. If the reader is not working, new scans will get stuck until it recovers.
- Look at the scan countsSee how many scans ran recently. A sudden drop or a rise in unfinished scans points to a problem.
- Compare with Stuck billsOpen Stuck bills (all). Many stuck bills while the reader is working usually means poor photos; many while it is not working means wait or enter by hand.
- Check your scan allowanceOpen Plan & Usage to see the bill scans meter. A full meter stops new scans; on Growth and Business you can buy an OCR pack there.
- Decide the fallbackIf scanning is down and goods are waiting, enter urgent bills by hand on Purchases so stock stays correct.
Worked example
On 18 Nov 2026 three bills at Sharma Traders get stuck in one morning. The owner wants to know why before more goods arrive from Hindustan Foods Pvt Ltd.
- Open OCR health; the reader shows as working.
- Open Stuck bills (all); all three are phone photos taken in the dim godown.
- Open Plan & Usage; the bill scans meter still has room.
- Ask the clerk to photograph the bills again at the office desk in good light.
- All three finish; the clerk reviews and saves them on Purchases.
Result: The cause (poor light) is fixed without waiting for support. All three purchase bills are saved, so stock and supplier balances are correct.
💡 Tips
- Check this screen before contacting support about scanning.
- Most problems are photo quality: light, focus, flat paper.
⚠️ Common mistakes
- Retrying stuck scans again and again while the reader is down. Fix: wait, or enter urgent bills by hand.
- Not noticing a full scan meter. Fix: watch Plan & Usage and top up in time.
🎬 Video walkthrough (script — recording coming soon)
- Scene 1: Open OCR health.
- Scene 2: Point to the reader status and scan counts.
- Scene 3: Open Stuck bills (all) to compare.
- Scene 4: Plan & Usage, bill scans meter.
- Scene 5: Re-scan in good light and save.