AI System Health
AI System Health shows whether the AI services behind Stockivio's AI tools are working.
Why and when you use it
If the AI Assistant, Copilot or Recommendations stop answering, the cause could be your key, your plan allowance or the AI service itself. AI System Health tells you whether the services are up, so you know whether to fix something on your side or simply wait. Owners and admins use it.
Before you start
- AI configured (see AI Workspace)
Step by step
- Open AI System HealthIn the left sidebar, find AI System Health with the other AI Workspace tools and open it. If the screen is locked or empty, check AI Workspace to see whether an AI provider is configured.
- Read the service statusSee whether the AI services are working. A service that is down explains blank or failed answers.
- If services are up, check your setupOpen AI Workspace to confirm a provider is configured. With your own Groq key, open AI Assistant and press Test Connection.
- Check your allowanceOn plans with included AI, open Plan & Usage; a full AI help meter stops new questions.
- For bill scanning, use OCR healthPhoto Invoice problems are shown on OCR health, not here.
- Wait or work aroundIf a service is down, carry on with normal screens and reports, and try the AI again later.
Worked example
On 20 Nov 2026 the AI Assistant at Sharma Traders returns no answers. The business uses its own free Groq key.
- Open AI System Health; the services show as working.
- Open AI Workspace; the Groq provider shows as configured.
- Open AI Assistant and press Test Connection; it fails.
- The owner finds the Groq key was deleted on Groq's website, creates a new key, pastes it and presses Save & Test ▶; it passes.
- Ask "What were my sales yesterday?"; the answer comes back.
Result: The AI tools work again within minutes. No business data changed; only the key was replaced.
💡 Tips
- Check AI System Health first, then AI Workspace, then Test Connection: in that order.
- Keep a note of where your Groq key was created, so you can replace it quickly.
⚠️ Common mistakes
- Changing keys when the AI service itself is down. Fix: check this screen first; if it is down, wait.
🎬 Video walkthrough (script — recording coming soon)
- Scene 1: AI Assistant returns no answer.
- Scene 2: Open AI System Health; services working.
- Scene 3: AI Workspace provider configured.
- Scene 4: Test Connection fails; replace key with Save & Test ▶.
- Scene 5: Question answered again.