Terms of Use

Last updated: 8 November 2026

These Terms of Use ("Terms") are an agreement between you and Nutrivioglobal, a sole proprietorship that owns the Stockivio brand, with its place of business at Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India ("Stockivio", "we", "us", "our"). They apply to the website staging.stockivio.com and to the Stockivio software and related services (together, the "Service").

By creating an account, starting a trial or demo, or using the Service, you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you use the Service for a business, you confirm that you are allowed to accept these Terms for it, and "you" means that business.

1. Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• Stockivio is meant for running a business, profession, school, clinic or similar organisation.
• Give us true, complete and current information (including your GSTIN if you have one) and keep it up to date.
• Keep your password secret. You are responsible for what happens under your account and for the users you add, and for removing access of users who leave. Tell us at once at [email protected] if you think your account has been misused.

2. Free trial and demo accounts

• New accounts get a 14-day free trial. No card is needed and nothing is charged during the trial. When the trial ends, you need to buy a plan to keep using the paid features.
• Demo accounts are filled with made-up sample data so you can try Stockivio. Do not enter real customer or employee data into a demo. Demo accounts may be reset or deleted at any time without notice.

3. Plans, prices and payment

• Our plans and their current prices are shown on the Pricing page in Indian rupees (₹). At the date above they are: Starter ₹299, Growth ₹599 (1 user; each extra user ₹99 per 30-day period), Business ₹1,499 and Field Pro ₹2,999 for each 30-day period; Enterprise starts at ₹5,999 for each 30-day period and is arranged with our sales team. Optional industry modules and add-ons are priced separately as shown on the Pricing page.
• Applicable taxes, if any, are shown separately on your invoice.
• Each plan period is 30 days and is paid in advance. If a longer prepaid period (for example 12 months) is offered when you buy, the period and the price are shown on your invoice before you pay.
• You can pay online through our payment gateway, Razorpay (cards, UPI, net banking), or by UPI or bank transfer to the account shown on your invoice. Online payments are confirmed automatically. UPI and bank transfers are confirmed by us manually once we see the money, usually within one business day; please enter the transaction reference (UTR) when you tell us you have paid.
• We may change prices for future periods. We will give you at least 30 days' notice by email or in the Service; a change never affects a period you have already paid for.

4. Renewal, non-payment and cancellation

• Plans do not renew or charge you automatically. Before your period ends we send you an invoice for the next period; your plan continues when you pay it.
• If the invoice is not paid by the end of your period, we may give you a short grace period. After that your account may become read-only or be suspended until you pay. We do not delete your data because a payment is late; see section 5 for what happens when an account is closed.
• You can stop at any time simply by not paying the next invoice, or by asking us to close your account. Refunds are covered by the Refund & Cancellation Policy.

5. Your data

• You own the data you and your users put into Stockivio ("your data"). You give us permission to store, copy, process and back it up only as needed to provide the Service, keep it secure and meet the law.
• When your data includes personal data of other people (your customers, employees, students, patients and so on), your business decides why it is collected and is responsible for having a lawful reason and for any notices or consents the law requires. We process that data only on your behalf and according to these Terms and our Privacy Policy.
• You are responsible for the accuracy of what you enter and for keeping any records the law requires you to keep.
• You can export your records at any time from the Export Center (CSV, Excel or JSON) and from the reports.
• When your account closes, your data stays available for export for 60 days. After that we delete it from the live system, except records we must keep by law. Backup copies are overwritten in the normal backup cycle.

6. Acceptable use

You must not use the Service to:

• break any law, including tax and GST law, or help anyone else do so (for example fake invoices or hiding income);
• store or send content that is unlawful, infringes someone else's rights, or that you have no right to use;
• send spam, or messages to people who have not agreed to receive them;
• upload malware, try to break into any account or system, or test our security without our written permission;
• copy, reverse engineer or resell the Service, or run bots or scrapers against it, without our written permission;
• overload the Service or use it in a way that harms other customers.

7. AI features and third-party services

• AI features (such as the AI Assistant and reading bills from photos) use Google Gemini or Groq. AI answers can be wrong or incomplete. Check them before you rely on them, especially for tax, GST, payroll, legal or money decisions.
• Stockivio links to or works with services we do not control, such as the GST portal, e-invoice and e-way bill systems, payment gateways, banks, WhatsApp and SMS providers. Those services have their own terms, and we are not responsible for their availability, errors or charges.

8. Messages you send through Stockivio

When you use Stockivio to send invoices, reminders or other messages to your customers by email, SMS or WhatsApp, you are the sender. You are responsible for having their permission where it is needed, for the content of your messages, and for following the rules of the messaging service and Indian law (including rules on commercial messages).

9. Partner programme

If you join our partner (referral) programme, the commission, payment terms and conditions shown on the Partners page and in your partner account apply. Referrals are tracked with a cookie for a limited time (see the Cookie Policy). We may refuse or reverse commission for self-referrals, fake sign-ups, spam or misleading promotion, and we may end a partner's participation for breaking these rules.

10. Availability and support

• We work to keep the Service available and to fix problems quickly, but we do not promise that it will always be available or error-free. We may need to stop it briefly for maintenance; we will try to tell you in advance.
• How to get help is described on our Support page. Support is given on a best-effort basis.
• We may change, add or remove features. If we remove a major feature of your paid plan during a period you have paid for, you may ask for a refund for the unused part of that period.

11. Intellectual property

• The Service, its software, design and content, and the Stockivio name and logo belong to Nutrivioglobal or its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is active. They do not transfer any ownership to you.
• If you send us suggestions or feedback, we may use them freely without paying you.

12. No warranty

To the extent the law allows, the Service is provided "as is" and "as available". Stockivio is a tool: it does not replace a chartered accountant, tax adviser or lawyer, and you are responsible for checking your filings, returns, payroll and reports before you submit or rely on them. See our Disclaimer.

13. Limitation of liability

• To the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of profit, revenue, business, goodwill or data, or for penalties, interest or fees charged to you by tax or other authorities.
• We are not liable for problems caused by things outside our reasonable control, such as internet or power failures, outages of our hosting, payment or messaging providers, government portals, natural disasters or actions of authorities.
• Nothing in these Terms limits any liability that cannot be limited under Indian law, such as liability for fraud.

14. Indemnity

You agree to compensate Nutrivioglobal for losses, claims and reasonable legal costs that arise because you broke these Terms or the law, or because of data or messages you put into or sent through the Service.

15. Suspension and termination

• You can stop using the Service and ask us to close your account at any time.
• We may suspend or close an account, with notice where practical, if these Terms are seriously broken, if an invoice stays unpaid after the grace period, if the law or an authority requires it, or to protect the Service or other customers.
• When an account closes, section 5 explains what happens to your data. Sections that by their nature should continue (such as 5, 11, 13, 14 and 16) continue to apply.

16. Governing law and disputes

These Terms are governed by the laws of India. Please first write to us at [email protected] so we can try to settle any dispute informally. Any dispute arising from these Terms or the Service is subject to the exclusive jurisdiction of the district courts at Solan, Himachal Pradesh only.

17. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. For changes that materially affect you, we will tell you by email or in the Service at least 30 days before they take effect. If you do not agree, you can stop using the Service before then; continuing to use it after that date means you accept the new Terms.

18. General

• These Terms, together with the policies they link to and any order form or invoice we agree with you, are the whole agreement between you and us about the Service.
• If any part of these Terms is found unenforceable, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your account or these Terms without our written consent. We may transfer them to someone who takes over the Stockivio business, and we will tell you if we do.
• We send notices to the email address on your account. Send notices to us at [email protected].
• These Terms may be shown in Hindi for convenience. If the English and Hindi versions differ, the English version applies.

19. Grievances and contact

Grievance Officer: Navneet, Proprietor, Nutrivioglobal
Email: [email protected]
Address: Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India

We acknowledge a complaint within 24 hours and resolve it within 15 days of receiving it. Please include your name, the email address of your account, and what the complaint is about.

Nutrivioglobal (a sole proprietorship; Stockivio is its brand)
Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India
Email: [email protected] (support, legal, privacy and grievances) · [email protected] (sales and billing)