Refund & Cancellation Policy

Last updated: 8 November 2026

This policy explains how Nutrivioglobal ("Stockivio", "we", "us") handles cancellations and refunds for Stockivio plans and add-ons. It is part of our Terms of Use.

1. Free trial

• New accounts get a 14-day free trial. No card is needed and nothing is charged.
• Nothing is charged when the trial ends; to keep using paid features you choose a plan and pay its invoice.

2. How billing works

• Plans (Starter ₹299, Growth ₹599 (1 user, extra users ₹99 each), Business ₹1,499, Field Pro ₹2,999, and Enterprise from ₹5,999 arranged with our sales team) are sold for 30-day periods and paid in advance. Current prices are on the Pricing page. Applicable taxes, if any, are shown on your invoice.
• Plans do not renew automatically and we never charge your card or account on our own. For each new period we send an invoice, and you decide whether to pay it.
• If a longer prepaid period (for example 12 months) is offered, its period and price are shown on the invoice before you pay.

3. How to cancel

• To stop, simply do not pay the next invoice. Your plan stays active until the end of the period you have paid for.
• To close your account and have your data deleted, email [email protected] from the email address of your account. You can export your records first from the Export Center; your data also stays available for export for 60 days after closing, as set out in the Terms of Use.
• There is no cancellation fee.

4. When we give refunds

Fees for a period that has started are generally not refunded, because the plan is available to you for the whole period. We will refund you:

• In full, if you were charged twice for the same invoice, charged the wrong amount (we refund the difference), or charged after you had asked us in writing to close your account before the new period started;
• In full, if you paid but we could not activate your plan;
• For the unused part of the period, if the Service was unavailable or a core feature of your plan did not work for a long time because of a fault on our side that we could not fix within a reasonable time after you reported it, or if we removed a major feature of your plan during a period you had paid for, or if we close your account for reasons other than your breach of the Terms;
• where the law requires a refund.

5. What is not refunded

• A period you have paid for and chose not to use fully, or a change of mind after the period has started.
• One-time setup, data migration or training work, once the work has started.
• Usage-based charges already used (for example messages sent).
• Accounts closed because the acceptable use rules were broken.
• Bank, card or payment charges made by your own bank.

6. Upgrades and downgrades

• If you move to a higher plan during a period, we invoice you for the difference for the rest of that period (or start a new period at the new price — the invoice shows which), and the new plan starts when that invoice is paid.
• If you move to a lower plan, the change applies from your next period. The current period is not partly refunded.

7. How to ask for a refund

Email [email protected] within 15 days of the payment, with your business name, the invoice number, the payment reference (Razorpay payment ID or UTR) and the reason. We reply within 7 business days and tell you whether the refund is approved.

8. How refunds are paid

• Approved refunds are started within 7 business days of approval.
• Payments made through Razorpay are refunded to the same card, UPI ID or bank account. Your bank usually credits it within 5–7 business days after we start the refund, but this depends on your bank.
• Payments made by UPI or bank transfer are refunded to the account they came from.
• Refunds are made in Indian rupees, for no more than the amount you paid.

9. Delivery of the service (no shipping)

Stockivio is online software. Nothing is shipped or delivered physically. Your plan is switched on in your account as soon as your payment is confirmed: straight away for Razorpay payments, and after we confirm a UPI or bank transfer (usually within one business day). Your invoice is available in your account and is also sent by email.

10. Contact

Billing and refunds: [email protected]. If you are not happy with how we handled a refund, you can write to our Grievance Officer:

Grievance Officer: Navneet, Proprietor, Nutrivioglobal
Email: [email protected]
Address: Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India

We acknowledge a complaint within 24 hours and resolve it within 15 days of receiving it. Please include your name, the email address of your account, and what the complaint is about.