Shipments

Advanced · 12 min · Orders & dispatch

Shipments sends invoices by courier: choose a courier, print labels and the manifest, book a pickup, follow delivery problems (NDR / RTO) and record cash-on-delivery money when the courier pays it.

Open this screen in Stockivio →

Shipments

Screen layout sketch — the screenshot will appear here once it is added.

Why and when you use it

When customers are outside your own delivery area, a courier carries the parcel. Doing it from Stockivio means the courier, AWB (the courier's tracking number) and status sit on the same invoice, and COD money is matched instead of lost. The dispatch clerk ships parcels; the accountant checks COD remittance and courier invoices.

Before you start

Invoices raised for the parcels (Sales Invoices)
Product weights filled in (Product weights tab)
A courier account connected for your business

Step by step

Open ShipmentsIn the left sidebar, under Stockivio ERP, open Shipments. It has three tabs: Shipments, Ship invoices and Product weights.
Fill product weights firstOpen Product weights and tick Only products without weight. Enter each product's Weight and press Save changes. Couriers charge by weight, so missing weights mean wrong rates.
Pick the invoices to shipOpen Ship invoices. The list shows Date, Invoice, Customer, City / PIN, Amount and Balance. Tick the invoices to send. You can also start from an invoice using Ship this invoice.
Choose the courierIn Courier pick Recommended, Cheapest or Fastest. Use For ticked rows with Apply to set it for all ticked invoices, then press Ship selected and read the Result column.
Print labels and manifestIn the Shipments tab, press Print labels and stick one on each parcel. Press Manifest to print the handover list the courier boy signs.
Book the pickupPress Book pickup so the courier collects the parcels from your godown.
Watch Needs attention (NDR / RTO)Check Needs attention (NDR / RTO) daily. NDR (non-delivery report) means the courier could not deliver, for example the shop was closed. RTO (return to origin) means the parcel is coming back to you. Call the customer and decide quickly.
Record COD moneyFor cash-on-delivery parcels, the Payment and COD remittance columns show what the courier owes you. When the courier pays, press Mark COD received.
Check courier invoicesPress Courier invoices to see what the courier billed you, and compare it with your shipments.

Worked example

Mehta Medicals in Pune sends medicines to three clinics outside the city on 12 Nov 2026. One clinic in Satara pays cash on delivery for an invoice of ₹8,450.

Open Product weights, tick Only products without weight, enter 0.25 kg for a carton of syrup and press Save changes.
Open Ship invoices, tick the three invoices, choose Courier: Cheapest, press Apply for ticked rows, then Ship selected.
In the Shipments tab, press Print labels and Manifest, and Book pickup for 4 pm.
On 14 Nov the Satara parcel shows in Needs attention (NDR / RTO) as the clinic was closed; the office calls the clinic and the courier delivers on 15 Nov.
On 20 Nov the courier remits COD; press Mark COD received for ₹8,450.

Result: All three parcels show Courier / AWB and status Delivered. The COD remittance for the Satara invoice is recorded, so the money is not missing when the courier's payment arrives.

💡 Tips

Fill product weights once for all products; it saves corrections on every shipment.
Use Fastest for urgent medicines and Cheapest for routine refills.
Clear Needs attention every morning; a parcel left in NDR often turns into an RTO.

⚠️ Common mistakes

Shipping without weights, then getting a higher courier bill. Fill Product weights first.
Treating COD invoices as paid when the parcel is delivered. The money is with the courier until you Mark COD received.
Handing parcels over without a signed manifest. Always print the Manifest and keep the signed copy.

Questions

What is an AWB?

The airway bill number: the courier's tracking number for the parcel. It shows in the Courier / AWB column.

What happens to stock on an RTO?

When the parcel comes back, record it as a sales return so the stock and the customer's balance are corrected.

🎬 Video walkthrough (script — recording coming soon)

Scene 1: Open Shipments and show the three tabs.
Scene 2: Fill missing weights in Product weights and Save changes.
Scene 3: Tick invoices in Ship invoices, choose Cheapest and Ship selected.
Scene 4: Print labels and the Manifest, then Book pickup.
Scene 5: Explain NDR and RTO in Needs attention.
Scene 6: Press Mark COD received when the courier pays.
Scene 7: Open Courier invoices to check charges.