Order Tracking
Order Tracking tells you where an order is right now: ordered, packed, dispatched or delivered.
Why and when you use it
When a customer calls to ask about an order, the person answering may not know who handled it. Order Tracking gives the answer from one box. Anyone in the office or sales team can use it.
Before you start
- The order number (from Orders, or from the customer)
Step by step
- Open Order TrackingIn the left sidebar, under Stockivio ERP, open Order Tracking.
- Enter the order numberType the Order # exactly as it appears in Orders.
- Press TrackPress Track to see the order's progress.
- Read the stageSee whether it is ordered, packed, dispatched or delivered, and give the customer the answer.
- Act if it is stuckIf it has been in one stage too long, open Packing or Dispatches to find out why.
Worked example
At 11 am on 13 Nov 2026 Mr Gupta calls Sharma Traders asking when his tea and biscuits will arrive.
- Open Order Tracking.
- Type the order number for Gupta Kirana Store's order of 12 Nov.
- Press Track: the order is dispatched on Van 1 with Suresh.
Result: The office tells Mr Gupta the van is on the Malviya Nagar route and should reach him in the afternoon.
💡 Tips
- Ask customers to quote the order number when they call.
- For courier parcels, the Shipments screen shows the courier's AWB and status as well.
⚠️ Common mistakes
- Typing the invoice number instead of the order number. Track uses the Order #.
Questions
The order shows dispatched but the customer has nothing. What now?
Open Dispatches, find the order and check the vehicle or LR and the driver. Call the driver; if the goods were dropped at the wrong shop, fix it before marking the dispatch Delivered.
Can the customer track the order himself?
Customers with portal access can see their orders and statement in the customer portal. Others can call you and you track it here.
🎬 Video walkthrough (script — recording coming soon)
- Scene 1: Open Order Tracking.
- Scene 2: Type the order number and press Track.
- Scene 3: Read the stage aloud as you would to a customer.
- Scene 4: Jump to Dispatches to see the vehicle and driver.