Receivables
Receivables shows what each customer owes you, in total and by age, so you know whom to follow up first.
Why and when you use it
Unpaid invoices are money stuck outside your business. Receivables lists every customer with Total Invoiced, Total Paid and Outstanding, so the owner or accountant can plan collections and salesmen know what to collect on their route. It also prints customer statements and checks for discrepancies in balances.
Before you start
- Invoices and payments recorded up to date
- Customer phone numbers saved for follow-up
Step by step
- Open ReceivablesOpen 🏢 Stockivio ERP and choose Receivables. Columns show Customer, Phone, City, Total Invoiced, Total Paid and Outstanding.
- RefreshPress Refresh to load the latest figures.
- Recalculate after back-dated changesIf someone entered or reversed an old invoice or payment, press Recalculate so balances are rebuilt.
- Sort out who to chaseLook for the largest Outstanding amounts and the oldest dues first.
- Send a statementChoose a customer and press Generate Statement, then Preview and Print or share it.
- Check for errorsPress Detect Discrepancies to find balances that do not agree with the invoices and payments behind them.
- Print the listPress Print to give salesmen a list for their route.
Worked example
On 1 Nov 2026 Sharma Traders' Receivables shows ₹8,74,000 outstanding across 96 customers. Gupta Kirana Store owes ₹62,300, of which ₹18,000 is from 2 Oct 2026.
- Press Refresh, then Recalculate because a back-dated invoice was reversed yesterday.
- Note the top ten customers by Outstanding.
- Select Gupta Kirana Store, press Generate Statement and Preview.
- Print statements for Malviya Nagar route customers and give them to Ravi.
- Press Detect Discrepancies; none found.
Result: Ravi goes out with printed statements and a clear collection list; the owner knows the business is waiting on ₹8,74,000.
💡 Tips
- Review Receivables at least weekly.
- Send statements before calling; customers pay faster when they can see the bills.
- Follow up with Payment Reminders for overdue bills.
⚠️ Common mistakes
- Trusting figures after back-dated changes without Recalculate.
- Chasing customers for invoices already paid because a payment was not recorded. Record payments the same day.
Questions
Why does a customer show a balance they say is paid?
Usually a payment was not recorded or not matched to the bill. Check Payments, then press Detect Discrepancies.
🎬 Video walkthrough (script — recording coming soon)
- Scene 1: Open Receivables and press Refresh.
- Scene 2: Explain Total Invoiced, Total Paid, Outstanding.
- Scene 3: Press Recalculate.
- Scene 4: Generate Statement and Preview for one customer.
- Scene 5: Detect Discrepancies.
- Scene 6: Print the list for a salesman.