Stuck bills (all)
A list of bill scans that did not finish reading, so you can retry them or enter the bill by hand.
Why and when you use it
Sometimes a scan does not complete: the photo is blurred, the file is unusual, or the reading service is busy. Without a list, those bills are easy to forget, and a forgotten purchase bill means stock and supplier balances are wrong. This screen shows every unfinished scan in one place. Purchase clerks should check it daily.
Before you start
- Bills uploaded through Photo Invoice or Document AI
- The paper bills kept until their purchase bills are saved
Step by step
- Open Stuck bills (all)In the left sidebar, under Stockivio ERP, open Stuck bills (all).
- Find each unfinished scanGo through the list and match each stuck scan to its paper bill.
- Retry if the photo was fineRetry the scan. Many stuck scans finish on a second attempt.
- Re-upload if the photo was poorIf the image was dark, blurred or cut off, take a fresh photo in Photo Invoice instead of retrying the bad one.
- Enter by hand when neededIf a bill still will not read, open Purchases, press New Purchase Bill and type it in, using the paper bill.
- Check OCR health if many are stuckSeveral stuck bills on one day may mean the reader has a problem. Open OCR health.
Worked example
On 13 Nov 2026 the clerk at Sharma Traders notices that yesterday's Hindustan Foods Pvt Ltd bill HF/2026/4821 for ₹32,970 is not in Purchases.
- Open Stuck bills (all); the scan from 12 Nov 2026 is listed as not finished.
- Retry: it stays stuck. The photo looks dark.
- Open Photo Invoice and upload a fresh, clear photo of the same bill.
- Review and confirm; then open Purchases and press Save Purchase Bill.
- Check Purchases to ensure only one bill with supplier bill number HF/2026/4821 exists.
Result: The bill is recorded once. Stock rises by the billed quantities and ₹32,970 shows as owed to Hindustan Foods Pvt Ltd.
💡 Tips
- Check this list every evening so no bill waits overnight.
- Write the supplier bill number on any bill you enter by hand, to spot duplicates later.
⚠️ Common mistakes
- Entering a stuck bill by hand and later retrying the scan too, creating a duplicate. Fix: after manual entry, do not retry; if a duplicate draft appears, remove it before saving.
- Ignoring the list. Fix: make it part of the day-end routine.
Questions
Does a stuck bill use up a scan?
Check the bill scans meter on Plan & Usage before and after a retry if your scans are running low.
🎬 Video walkthrough (script — recording coming soon)
- Scene 1: Open Stuck bills (all).
- Scene 2: Show yesterday's stuck scan.
- Scene 3: Retry; still stuck.
- Scene 4: Re-upload a clear photo in Photo Invoice.
- Scene 5: Save Purchase Bill and check for duplicates.