Privacy Policy

Last updated: 8 November 2026

This Privacy Policy explains how Nutrivioglobal ("Stockivio", "we", "us", "our") handles personal data when you visit stockivio.com (including the Hindi pages at stockivio.com/hi), ask for a demo, join our partner programme, or use the Stockivio software (the "Service").

1. Who we are

Stockivio is run by Nutrivioglobal, a sole proprietorship that owns the Stockivio brand, based in Solan, Himachal Pradesh, India. For the personal data described in this policy that we decide how to use, we are the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023 ("DPDP Act").

Nutrivioglobal (a sole proprietorship; Stockivio is its brand)
Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India
Email: [email protected] (support, legal, privacy and grievances) · [email protected] (sales and billing)

2. Your data and your customers' data

There are two kinds of personal data in Stockivio, and our role is different for each:

• Your account data — details about you and the people in your business who use Stockivio (name, email, phone, login details, billing details). We decide how this is used, so this policy applies to it directly.
• Business data you put into Stockivio — for example your customers, suppliers, employees, students, patients or guests, and their invoices, payments, attendance or other records. Your business decides why and how this data is collected and used; we only store and process it to provide the Service to you, following your instructions. For this data your business is responsible for having a lawful reason to collect it and for telling those people how it is used. We do not use it for our own purposes, and we do not sell it.

3. What we collect

3.1 What you give us

• Account and business profile: your name, email address, mobile number, business name, business address, GSTIN (if you have one), and the password you choose (stored only in scrambled, hashed form — we cannot read it).
• Users you add: names, emails, phone numbers and roles of staff you give access to.
• Billing: your plan, invoices, payment status and payment references. Card, UPI and net-banking details you enter at checkout go directly to our payment gateway (Razorpay); we receive only a payment ID, status and limited details such as the payment method used. If you pay by UPI or bank transfer, we record the transaction reference (UTR) you give us so we can match your payment.
• Business data: everything you or your users enter or upload into the Service (see section 2), including documents and photos you upload for reading by our AI features.
• Demo requests and enquiries: name, email, phone, business name, industry and your message when you book a demo, use the contact form or write to us.
• Partner programme: if you apply to be a partner — your name, mobile number, email, city and state, how you plan to promote Stockivio, your website (if any) and whether you want WhatsApp alerts; and, before your first payout, your PAN and bank account details so we can pay commission and meet tax rules.
• Support: the messages, screenshots and information you send us when you ask for help.

3.2 What we collect automatically

• Technical and log data: IP address, browser and device type, pages visited, date and time, and error logs, recorded by our servers when you use the website or the Service.
• Analytics: on the public website we use Google Analytics to see, in aggregate, how visitors use our pages (pages viewed, approximate location by country/city, device type, how you reached us). See our Cookie Policy.
• Cookies and similar technologies: to keep you logged in, remember your language and display preferences, and remember a partner referral. See the Cookie Policy.
• Location: only if your business turns on features that use it (for example field-staff tracking or address look-up). Location is then part of your business data.

4. Why we use it

We use personal data only for the purposes below. Where the law requires consent we ask for it; you can withdraw consent at any time (see section 10). Some uses are allowed without consent under section 7 of the DPDP Act — for example where you have given us the data for a specific purpose, such as creating your account, or where we must keep it by law.

• To create and run your account and provide the Service, including the modules in your plan.
• To bill you, take payments and keep accounting and tax records.
• To send service messages by email, SMS or WhatsApp — for example login and security alerts, invoices, renewal reminders, and notifications you or your business switch on.
• To answer questions, give support and run demos you ask for.
• To track partner referrals and pay partner commission.
• To keep the Service secure, prevent fraud and misuse, and fix problems.
• To understand how the website is used and improve it (aggregate analytics).
• To send you news about Stockivio, only if you have agreed; every such message lets you opt out.
• To meet legal duties, such as tax law, and to respond to lawful requests from authorities.

We do not sell personal data, and we do not use your business data to advertise to you or to anyone else.

5. Who we share it with

We share personal data only with the service providers who help us run Stockivio (they act on our instructions, and only receive what they need), and where the law requires it:

We may also share personal data: with government authorities, courts or regulators when the law requires it; with professional advisers (such as our chartered accountant or lawyer) under confidentiality; and with a buyer or successor if the Stockivio business is transferred, in which case we will tell you first. When you use WhatsApp share links, GST portal links or other third-party services from inside Stockivio, those services handle the data under their own policies.

6. AI features

Some features (such as the AI Assistant, reading a bill or document from a photo, and AI summaries) send the question you ask and the relevant data from your account to Google (Gemini API) or Groq to produce an answer. These requests are made only when you or your users use an AI feature. Those providers process the data on their own servers, which may be outside India, under their API terms. Please do not include personal data in an AI request unless it is needed, and always check AI answers before relying on them (see our Disclaimer).

7. Where your data is stored

Stockivio's servers are provided by Hostinger and are located in India. Backup copies are kept by Hostinger in Singapore. Some service providers listed in section 5 (for example the AI and analytics providers) may process data in other countries, including the United States. The DPDP Act allows this except to countries the Government of India restricts; we will stop any transfer that becomes restricted.

8. How long we keep it

• While your account is open: we keep your account and business data for as long as your account is open.
• After your account closes: we keep your data for 60 days so you can come back or ask for an export, and then delete it from the live system. Backup copies are overwritten in the normal backup cycle.
• Billing and tax records: our own invoices and payment records are kept for as long as Indian tax and accounting law requires (generally at least 8 years).
• Demo accounts: demo businesses and the details you gave to book them may be deleted at any time after the demo; enquiry details are kept for up to 12 months unless you become a customer.
• Logs: server and security logs are kept for at least one year, as Indian law requires, and then deleted.

Where the law needs us to keep something longer — for example because of a dispute or a legal request — we keep it only for that purpose.

9. How we protect it

We use reasonable security practices to protect personal data, including encrypted connections (HTTPS), hashed passwords, separation of each business's data, role-based access for users, limited administrator access, and backups. No system is completely secure; if you think your account has been misused, write to [email protected] straight away. More detail is on our Security page.

10. Your rights and choices

You can ask us to:

• Access — get a summary of the personal data we hold about you and how we use it, and the names of those we have shared it with;
• Correct or update data that is wrong, incomplete or out of date (most account details you can also change yourself in the Service);
• Erase your data when it is no longer needed for the purpose it was given, unless the law requires us to keep it;
• Withdraw consent you gave us, as easily as you gave it (this does not affect what we did before);
• Nominate a person to exercise these rights for you if you die or become unable to do so;
• Complain to our Grievance Officer (section 15).

Your business data: you can export your records at any time from the Export Center in the Service (CSV, Excel or JSON) and from the reports. To close your account and have your data deleted, write to [email protected] from the email address of your account.

If you are a customer or employee of a business that uses Stockivio: please contact that business first, because it controls that data. If you contact us, we will pass your request to the business and help it respond.

To use any of these rights, email [email protected]. We may ask you to confirm your identity. We reply as soon as we can, and in any case within the time limits in section 15. If you are not satisfied with our answer, once the Data Protection Board of India is accepting complaints you can also complain to it.

Marketing: you can unsubscribe from news emails at any time using the link in the email or by writing to us. Service messages about your account cannot be switched off while the account is open.

Under the DPDP Act you also have duties: give us true information, and do not file false or frivolous complaints.

11. Children

Stockivio is business software for adults. You must be 18 or older to create an account, and we do not knowingly collect personal data from children for our own purposes. Schools and other businesses that record children's details in Stockivio are responsible for getting verifiable consent from a parent or guardian where the law requires it.

12. If something goes wrong

If a personal data breach affects you, we will tell you without delay — what happened, what it may mean for you, what we are doing about it and what you can do — and we will report it to the Data Protection Board of India and to CERT-In as the law requires.

13. Cookies

We use cookies and browser storage to keep you logged in, remember your language and theme, remember a partner referral, and — on the public website — for Google Analytics. The full list, and how to control them, is in our Cookie Policy.

14. Changes to this policy

We may update this policy when the Service or the law changes. The date at the top shows the latest version. If a change materially affects how we use your personal data, we will tell you by email or in the Service before it takes effect.

This policy is written to meet the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions come into force.

15. Grievance Officer and contact

Grievance Officer: Navneet, Proprietor, Nutrivioglobal
Email: [email protected]
Address: Madhvi Bhawan, Jatoli, Solan, Himachal Pradesh 173223, India

We acknowledge a complaint within 24 hours and resolve it within 15 days of receiving it. Please include your name, the email address of your account, and what the complaint is about.

Questions about this policy: [email protected]. See also our Terms of Use.